BroadSource is a world leader in software development and engineering for the globe’s most sophisticated service providers and Enterprise businesses. BroadSource specialises in the software development, design, build, testing and integration of cloud collaboration and contact centres. The team has its roots in telecommunications and contact centre technology.
With offices in Melbourne, London, Seattle, Düsseldorf and Delhi, BroadSource delivers products and services to customers in Europe, North and South America, Africa and Asia.
We are delighted to be premium sponsors of Calabrio Customer Connect 2020 and of the expansion of our relationship with Calabrio. It is a strategic and technology partnership enabling our customers to quickly deploy a cloud workforce optimisation suite that delivers operational efficiency and effectiveness across every agent location; including home-based workers.
Learn more about our contact centre services and how we can assist you.
Combining our customer journey management with Calabrio’s leading workforce and customer engagement solutions, our partnership addresses the need for contact centres to rapidly deploy, modernise and decentralise customer support operations particularly during the pandemic. It is a crucial time for contact centres. Businesses continue to adjust work patterns to meet changing staff and customer demands. Manging this multitude of rapid changes to the way contact centres do business requires a robust solution to help schedule, monitor, and manage an at-home workforce.
We deliver a cloud-based solution for organisations seeking a complete turn-key contact centre solution that can enable continuous customer and employee engagement through fast-changing consumer needs and working environments. In addition, we have extensive experience with information security (credit cards, personally identifiable information including health records), self-service (mouse, touch-tone and natural language speech navigated), voice biometrics, 2-way notifications by e-mail and SMS as well as web chat (manual and automated), Social Media and both “queue for me” and “personalised” callback formats.
Chat to a BroadSource team member now and find out how we can assist you with a complete contact centre solution. And don’t forget to go into the draw for an opportunity to win a USD $100 Amazon gift voucher.
During the conference (October 27-28) we will be giving attendees 50 points per sponsor page they visit. In addition, if they visit all sponsor pages, they will get a bonus 100 points, as well as the "Sponsor Savvy" badge. Everyone that earns this Sponsor Savvy badge will be entered into a drawing for a Herman Miller Sayl office chair - valued at $545 USD. The winner will be displayed along with other giveaway winners on our Points & Prizes page on October 28 by 5:00pm CDT/23:00 CET.