Whether you’re helping customers navigate order status or complete a financial transaction, self-service options can often feel more like fragmented conversations than engaging interactions that empower the customer. Self service can be transformed, offering a more intelligent approach to customer interactions, creating more meaningful, relevant and ultimately effortless experiences.
Mike will cover how AI is transforming self-service interactions and the best practices to consider when looking to incorporate AI into your self-service applications.
• How our clients are using AI within their contact center
• Best practices for getting started with AI
• What roadblocks to expect and how to navigate common AI challenges