Gladly
Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Watch Gladly's On-Demand Session:
Effectively Staffing for a True Omnichannel Customer Experience
Customer Expectations Report
Customer Expectations Report 2020
Customer Expectations Report.
2020 CX Efficiency Trends Report
2020 CX Efficiency Trends Report
With retail moving increasingly online, the pressure is on for contact centers as they become the de facto storefront for brands today. In our 2020 CX Efficiency Trends Report, we uncover actionable strategies to help contact centers navigate these increased responsibilities.
Want to learn how to be part of the future leaders of CX? Chat with one of our CX consultants!
During the conference (October 27-28) we will be giving attendees 50 points per sponsor page they visit. In addition, if they visit all sponsor pages, they will get a bonus 100 points, as well as the "Sponsor Savvy" badge. Everyone that earns this Sponsor Savvy badge will be entered into a drawing for a Herman Miller Sayl office chair - valued at $545 USD. The winner will be displayed along with other giveaway winners on our Points & Prizes page on October 28 by 5:00pm CDT/23:00 CET.