At Waterfield Technologies we are passionate about helping our clients transform legacy contact center technologies into modern digital powerhouses. Our suite of software and services offerings simplify old, complex integrations with innovative cloud technologies, creating satisfying experiences and unleashing employee productivity.

Waterfield’s delivery of omnichannel software and professional service solutions transform the customer experience. With a focus on conversational AI, intelligent self-service, omnichannel contact center and workforce management solutions paired with unmatched consulting, hosting and managed services, our dedicated team is poised to create high-quality business solutions that deliver business results.

Watch Waterfield's On-Demand Session:
Using Artificial Intelligence to Deliver Effortless Self Service

How Scheduling Flexibility Impacts Agent Performance

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Webinar | The unexpected benefits of agent self-scheduling

Navigating agent work-life balance when it comes to performance has never been more challenging. Many companies are hesitant to journey down the road of workforce optimization- yet this may be the one area employers can influence that not only empowers work from home agents, but ensures top, uninterrupted service for customers.

Whitepaper: Deliver the Ultimate AI Experience

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Artificial Intelligence for the contact center

Guide to getting started with AI

Waterfieldtechnologies

Guide to getting started with AI

Waterfield Technologies assists companies with the design and implementation strategy for customized solutions that solve complex business needs. From creating new mobile, web and omnichannel strategies to re-engineering dated business processes, our strategists, consultants, and project managers work alongside your team to craft the most powerful solutions and rewarding user experiences on the market. For more information on how Waterfield can assist you on your transformation journey visit us at www.waterfieldtechnologies.com

During the conference (October 27-28) we will be giving attendees 50 points per sponsor page they visit. In addition, if they visit all sponsor pages, they will get a bonus 100 points, as well as the "Sponsor Savvy" badge. Everyone that earns this Sponsor Savvy badge will be entered into a drawing for a Herman Miller Sayl office chair - valued at $545 USD. The winner will be displayed along with other giveaway winners on our Points & Prizes page on October 28 by 5:00pm CDT/23:00 CET.