We are living in an era where businesses are consistently engaging with their customers through numerous digital channels. With that being said, customers are seeking more personalized, real and authentic conversations. So, is your contact center evolving to communicate with your customers the way they prefer?
Cloud Platform: The Next Generation Approach For Contact Centers
We are living in an era where businesses are consistently engaging with their customers through numerous digital channels. Customers are seeking more personalized, real and authentic conversations. Is your contact center evolving to communicate with your customers the way they prefer? Read this whitepaper to learn from industry leading companies how Twilio has enhanced their contact center.
We’ve partnered with Calabrio to add Calabrio ONE and Calabrio Quality Management (QM) to Flex Boost
Twilio and Calabrio partner to aid Contact Centers impacted by COVID19
We launched Flex Boost last week to provide technical, operational, and financial resources to contact centers impacted by and responding to COVID-19. Organisations who are transitioning existing contact centers and spinning up new distributed contact centers due to COVID-19 need to account for quality and workforce management to operate at scale.
We will show you the features available when you log into the interface, followed by a dive into the programmability of Twilio Flex.
Twilio Interactive Flex Demo
Calabrio Workforce Management (WFM) for Twilio Flex
Twilio is the cloud communications platform that enables innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs.
Connect with a Twilio Flex expert now
During the conference (October 27-28) we will be giving attendees 50 points per sponsor page they visit. In addition, if they visit all sponsor pages, they will get a bonus 100 points, as well as the "Sponsor Savvy" badge. Everyone that earns this Sponsor Savvy badge will be entered into a drawing for a Herman Miller Sayl office chair - valued at $545 USD. The winner will be displayed along with other giveaway winners on our Points & Prizes page on October 28 by 5:00pm CDT/23:00 CET.