ServiceCX is your all-in-one customer care solution provider. Digitally transform your customers journey and create a customer focused company – in today’s customer-centric world. The concept of transformation is not new; indeed, companies have always had to innovate and adapt. What has changed is that now digital technologies are driving a paradigm shift in customer and employee expectations. Today’s customers choose to engage with organisations that can provide them with a personalised, hassle-free and complete experience. At ServiceCX, that is exactly what we do. Our raison d’être is to work with you, as a partner, de-mystify the technology choices and assist you in your transformational journey.
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As specialists in customer service management, we at ServiceCX combine the best customer experience practices with forward-thinking solutions. Our solutions include a customer service management platform, telephony, and data backup & anti-ransomware protection. Together with all our solutions it creates an omnichannel integration with excellent customer experience, instantly transforming your digital capabilities through intelligent technology on a single platform.
Improve service operations and engage customers with digital workflows. Solve customer problems by bringing front, middle, and back offices together. Deploy Calabrio ONE in concert with your ServiceNow platform to create an engagement system of action that records, captures and analyzes customer interactions to provide a single view that will help you improve the customer service operation and experience.
The Voice of the Service Desk - Calabrio
There are few things in life that grab the attention of IT leaders, and it's been my experience that there are two rising stars in the world of "What application is best?" for Quality Management of all user interaction and Service Desk interaction to log issues, track progress, and manage incident resolution.
Learn more about our Calabrio Integration Services and our Integration into ServiceNow CSM:
During the conference (October 27-28) we will be giving attendees 50 points per sponsor page they visit. In addition, if they visit all sponsor pages, they will get a bonus 100 points, as well as the "Sponsor Savvy" badge. Everyone that earns this Sponsor Savvy badge will be entered into a drawing for a Herman Miller Sayl office chair - valued at $545 USD. The winner will be displayed along with other giveaway winners on our Points & Prizes page on October 28 by 5:00pm CDT/23:00 CET.