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Calabrio

Calabrio Advanced Reporting is a powerful tool, uniting your disparate contact center data sources in one place. If you’re an Advanced Reporting user who is stuck using basic table layouts, join Data and Reporting Analyst Mike West, as he presents dashboard design best practices, along with a look at the best visualization and dashboard capabilities found in Advanced Reporting. You’ll leave this session feeling empowered to use the tool to its fullest potential and able to highlight key information to drive smart business decisions.