Performance management in your contact center revolves around both your employees and your customers. Do you have a full view into the performance of your agents? Are you able to provide meaningful feedback on a regular basis to your home-based or facility-based employees? Being able to provide easy-to-use, role-based performance views to visually track and view key performance metric results is critical to a solid performance management environment. Director of Application Consulting Robert Nyberg will show how Calabrio solutions can help provide you a simple, smart and personalized interactive environment for your employees and managers.