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Calabrio

Have you ever wished you could see question-level evaluation scores, including which answer was selected, by agent and evaluation, all in one place? Having this data conveniently organized will help you efficiently prepare for and navigate your agent coaching sessions. In this session, Senior Business Intelligence Consultant Mary Moilanen will show the basics of navigating Data Explorer. Follow along as Mary works through a report showing granular evaluation data that will make giving feedback to your agents easier than ever.