Remember the 90s? It was a time of Super Mario Kart, The Matrix, and Crystal Pepsi. It was also a time when agents could head to the coffee machine for the 50th time, with no one the wiser. Today, your agents are home, and despite massive technology gains giving managers insights into what agents are up to, your unproductive time has probably increased. In this session. Calabrio WFM Consultants Shane Corey and Laura Lukic will share their best tips for understanding your current shrinkage, and how to prepare for the future.