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Calabrio

Are you striving to create sustainable operational excellence by addressing back office operational challenges? In this breakout session, presented by Calabrio Principal Strategic Consultant Mauricio Campos, you’ll learn how you can use Calabrio to identify opportunities to contribute to the overall efficiency, cost and quality of customer service. See how having a better understanding of back office activity and performance can increase customer satisfaction and empower your employees as you shift to a more remote workforce.