Your contact center is running smoothly, but do you ever wonder if you’re running the center in the most efficient way possible? Have part-time employees and custom schedules become unsustainable? In this session, presented by WFM Consultant Joe Presutti, you’ll hear about a new offering from Calabrio Consulting that can help you with capacity planning, fine-tuning your schedules, improving agent satisfaction and using the tools available to their fullest.
This is an on-demand session, therefore it cannot be added to your live agenda. Instead, we suggest clicking the "favorites" button at the top of the page. Check back on October 27 to view it.