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Calabrio

No large scale WFM deployment is without its challenges, but steps can be taken to ensure a more successful transition. In this session, the Netflix workforce team will share what they learned while deploying Calabrio Teleopti WFM to 6,000+ agents. Attendees will hear how a willingness to change processes and a true partnership between Calabrio and Netflix led to a prosperous project--even amidst a global pandemic.