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Generation Z already makes up nearly 25% of the workforce in 2020. And while they are the first generation of mobile natives, Gen Z grew up in a recession, and are now new members of the workforce as the world struggles with a pandemic and widespread social upheaval. In this presentation, Ed Creasey, Director of Presales for Calabrio International, will explore demographic trends and how contact centers can use software to provide an environment in which Generation Z will thrive.