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Calabrio

While moving agents home was certainly an unexpected and disruptive initiative, contact centers are still being expected to operate as usual, if not at a higher level. This includes normal operational tasks, such as coaching and training agents. But how do you make sure agents (especially new team members) are fully engaged and supported with the knowledge needed to be a contributing member of the team? Join our panel of Calabrio customers, who will share how they’ve tackled this challenge and their best tips for staying connected and building culture.