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Calabrio

Analytics, Advanced Reporting & Data Explorer

The modern contact center has the ability to act quickly on the contact center insights that matter most. Stay in this track for practical “how-to” sessions and case studies of how Calabrio customers leverage multiple “aha” moments to drive big operational change. See below for our list of planned breakout sessions and watch for full details to come soon!

  • Product Update: The Latest in Calabrio Analytics & QM
  • Getting Started with Calabrio Advanced Reporting
  • Achieving a Complete View of Agent Performance
  • How Rackspace Uses Data Explorer to Understand Agent Behavior
  • Analytics in Action: A Winning Contact Center Analytics Story
  • Spot Agent Slowdowns with Desktop Analytics
  • Long Hold Times? A Call Study May Be The Answer
  • Dive Into Advanced Transcription Searches
  • Watch Me Build: A QM/Evaluation Report in Data Explorer
  • Watch Me Build: A WFM Report in Data Explorer
  • Watch Me Build: A Speech Analytics Report in Data Explorer
  • Getting Started with Calabrio Data Explorer
  • Getting Started with Calabrio Analytics
  • Data Explorer Hacks