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Workforce Management

Managing and empowering your workforce in 2020 has proved to be more challenging than anyone expected. Check out sessions designed to help you schedule and forecast during times of uncertainty, better understand shrinkage and learn the newest product innovations designed to help you tackle today’s WFM (and WFH!) challenges. See below for our list of planned breakout sessions and watch for full details to come soon!

  • Forecasting in 2020: Impossible or Attainable?
  • Now Streaming: Lessons Learned While Deploying WFM at Netflix
  • Product Update: The Latest in Calabrio WFM
  • Product Update: The Latest in Calabrio Teleopti WFM
  • Back to the 90s with Shrinkage
  • The Back Office: Empowering an Unmanaged Workforce
  • The ROI of WFM
  • Watch Me Build: A WFM Report in Data Explorer
  • WFH Transition Requires Creative Scheduling Options at Patagonia
  • The Beginner's Guide to WFM
  • Extending the Efficiency of WFM Beyond the Contact Center