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Quality Management

With many agents working from home, monitoring and elevating agent interactions is essential. It’s time to brush up on the principles of what makes for a great quality management program, dig into best practices around evaluation forms and learn how to score more calls without adding more staff. See below for our list of planned breakout sessions and watch for full details to come soon!

  • Scoring More Calls With the Team You Already Have
  • Three Principles of Great Quality Management
  • Best Practices for Evaluation Forms
  • Product Update: The Latest in Calabrio Analytics & QM
  • Watch Me Build: A QM/Evaluation Report in Data Explorer