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Live Events
  • Watch Me Build: A WFM Report in Data Explorer

    Watch Senior Business Intelligence Consultant Mary Moilanen build an agent performance report! Learn the basics of navigating Data Explorer, then follow along as Mary builds a report that shows key performance statistics like calls handled, average handle time, and average...

    • Meet the Moment with WEM

      The digital transformation is accelerating out of necessity, and a fully integrated workforce engagement and optimization suite will ensure you stay ahead of the curve. These sessions will demonstrate why the time to move to the cloud is now, and...

      • Servion

        For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize...

        • Creating a Contact Center of Excellence with Cisco Webex WFO

          For many businesses, the contact center is a strategic connection point for customers. But with the daily pressure to satisfy increasing customer expectations, it can be a challenge to keep contact center people and processes aligned with business objectives. To...

          • Four Principles of Great Quality Management

            Quality management can become a mundane, repetitive process that is often delivered under duress. But with many agents working from home, a robust quality program is more important than ever. Join this session as Director of Calabrio International Presales Ed...

            • Embrace the Evolved World of Work

              The contact center has changed forever. Explore these sessions and learn how to survive and thrive today and beyond. The track covers today’s most pressing topics: remote work and virtual contact centers, digital channels, virtual collaboration, knowledge sharing and...

              • Exploring the Future of Workforce Management

                Explore the future of WFM with Vice President of Product Management & Product Marketing Magnus Geverts. Learn how workforce management is evolving to address the acute challenges of today while also helping organizations navigate the evolved workforce needs of the...

                • 9.5 Customers: It’s Time to Move to the Cloud

                  Calabrio 9.5 on-prem is reaching end of life, so it’s time to determine how to move forward. Join Implementation Engineering Manager Justin Wilson as he makes the case for why now is the time to move to the Calabrio ONE...

                  • Data Explorer Hacks

                    Got a clever report you’re trying to build? In this session, Product Line Manager Craig Todd will coach you on the pro tips necessary to mine for the data you need, build charts the right way, execute the trickiest of...

                    • ServiceCX

                      ServiceCX is your all-in-one customer care solution provider. Digitally transform your customers journey and create a customer focused company – in today’s customer-centric world. The concept of transformation is not new; indeed, companies have always had to innovate and...

                      • Partnering with Calabrio Support

                        Maintaining a complex software system like Calabrio ONE is easy when you have the tools to get the job done. In this presentation, Support Services Engineer Corey Peoples will cover the basic tools that Calabrio Support uses to look for...

                        • Considering a Move to the Cloud? Keep These Tips In Mind

                          With the rapid changes contact centers are experiencing in 2020, many on-prem customers are considering whether now is the time to make the switch. Join Vice President of Professional Services Dena Balabas and Product Marketing Manager Terri Kocon for a...

                          • See You Tomorrow!

                            Join Calabrio CMO Rebecca Martin as she closes out day one of C3 and shares a sneak peek into day two. Add this session to your agenda and you'll receive a calendar invitation.

                            • Increasing NPS by Empowering Agents at Idaho Central Credit Union

                              In this session, one of the 2020 Calabrio Analytics competition finalists will share the details of their prize-winning project, including how they used Calabrio Analytics to drive improvements in customer satisfaction. Add this session to your agenda and you'll receive...

                              • Now Streaming: Lessons Learned While Deploying WFM at Netflix

                                No large scale WFM deployment is without its challenges, but steps can be taken to ensure a more successful transition. In this session, the Netflix workforce team will share what they learned while deploying Calabrio Teleopti WFM to 6,000+ agents....

                                • Upgrade Your Workforce Optimization: Migrating to Cisco Webex WFO

                                  Don’t let your contact center get stuck in the past. Cisco’s new Webex Workforce Optimization provides your supervisors with the must-have data and tools to manage team performance and deliver exceptional customer experiences. Learn about the benefits and seamless path...

                                  • Mastering the Art of the Meaningful Apology at Bluegrass Cellular

                                    In this session, one of the Calabrio 2020 Calabrio Analytics competition finalists will share the details of their prize-winning project, including how they used Calabrio Analytics to improve customer satisfaction. Add this session to your agenda and you'll receive a...

                                    • Be Swift & Smart via Insights

                                      The modern contact center has the ability to act quickly on the contact center insights that matter most. Stay in this track for practical “how-to” sessions and case studies of how Calabrio customers leverage multiple “aha” moments to drive...