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Live Events
  • Watch Me Build: A WFM Report in Data Explorer

    Watch Senior Business Intelligence Consultant Mary Moilanen build an agent performance report! Learn the basics of navigating Data Explorer, then follow along as Mary builds a report that shows key performance statistics like calls handled, average handle time, and average...

    • Meet the Moment with WEM

      The digital transformation is accelerating out of necessity, and a fully integrated workforce engagement and optimization suite will ensure you stay ahead of the curve. These sessions will demonstrate why the time to move to the cloud is now, and...

      • How to Lead in the Evolving World of Work

        Earlier this year, we investigated how the pandemic shifted customer and employee expectations. Today, several months later, we now see how contact centers have embraced the new world of work. The work isn’t finished, though. Contact center managers need to...

        • Four Principles of Great Quality Management

          Quality management can become a mundane, repetitive process that is often delivered under duress. But with many agents working from home, a robust quality program is more important than ever. Join this session as Director of Calabrio International Presales Ed...

          • Embrace the Evolved World of Work

            The contact center has changed forever. Explore these sessions and learn how to survive and thrive today and beyond. The track covers today’s most pressing topics: remote work and virtual contact centers, digital channels, virtual collaboration, knowledge sharing and...

            • Exploring the Future of Workforce Management

              Explore the future of WFM with Vice President of Product Management & Product Marketing Magnus Geverts. Learn how workforce management is evolving to address the acute challenges of today while also helping organizations navigate the evolved workforce needs of the...

              • 9.5 Customers: It’s Time to Move to the Cloud

                Calabrio 9.5 on-prem is reaching end of life, so it’s time to determine how to move forward. Join Implementation Engineering Manager Justin Wilson as he makes the case for why now is the time to move to the Calabrio ONE...

                • Data Explorer Hacks

                  Got a clever report you’re trying to build? In this session, Product Line Manager Craig Todd will coach you on the pro tips necessary to mine for the data you need, build charts the right way, execute the trickiest of...

                  • ServiceCX

                    ServiceCX is your all-in-one customer care solution provider. Digitally transform your customers journey and create a customer focused company – in today’s customer-centric world. The concept of transformation is not new; indeed, companies have always had to innovate and...

                    • Considering a Move to the Cloud? Keep These Tips In Mind

                      With the rapid changes contact centers are experiencing in 2020, many on-prem customers are considering whether now is the time to make the switch. Join Vice President of Professional Services Dena Balabas and Product Marketing Manager Terri Kocon for a...

                      • See You Tomorrow!

                        Join Calabrio CMO Rebecca Martin as she closes out day one of C3 and shares a sneak peek into day two. Add this session to your agenda and you'll receive a calendar invitation.

                        • Now Streaming: Lessons Learned While Deploying WFM at Netflix

                          No large scale WFM deployment is without its challenges, but steps can be taken to ensure a more successful transition. In this session, the Netflix workforce team will share what they learned while deploying Calabrio Teleopti WFM to 6,000+ agents....

                          • Upgrade Your Workforce Optimization: Migrating to Cisco Webex WFO

                            Don’t let your contact center get stuck in the past. Cisco’s new Webex Workforce Optimization provides your supervisors with the must-have data and tools to manage team performance and deliver exceptional customer experiences. Learn about the benefits and seamless path...

                            • Product Update: The Latest in Calabrio Teleopti WFM

                              What’s new in Calabrio Teleopti WFM? Join this breakout session with Product Marketing Management David Bunch and WFM Evangelist Dave Hoekstra for a review of the key features added to Calabrio Teleopti WFM in 2020 and how they can immediately...

                              • Product Update: The Latest in Calabrio WFM

                                Catch up on what you may have missed! Check out this session as Product Marketing Manager David Bunch and Product Knowledge Manager Alex Wareham review the key Calabrio workforce management features added in 2020 and discuss how they can immediately...

                                • What’s in Store on Day Two

                                  Calabrio International SVP Olle Düring will kick off day two of Calabrio Customer Connect with a preview of the day’s valuable content and a reminder of all the resources available to you during and beyond the C3 event. Add this...

                                  • Fireside Chat: Award-Winning Analytics Success Stories

                                    Join Director of Product Marketing Brad Snedeker as he sits down with the three companies named as finalists in Calabrio’s 2020 Analytics competition. Our panelists from Thomson Reuters, Idaho Central Credit Union and Bluegrass Cellular will discuss how they were...

                                    • Be Swift & Smart via Insights

                                      The modern contact center has the ability to act quickly on the contact center insights that matter most. Stay in this track for practical “how-to” sessions and case studies of how Calabrio customers leverage multiple “aha” moments to drive...