The digital transformation is accelerating out of necessity, and a fully integrated workforce engagement and optimization suite will ensure you stay ahead of the curve. These sessions will demonstrate why the time to move to the cloud is now, and how the pieces of Calabrio ONE fit together to give you a complete toolset for the modern contact center.
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Generation Z already makes up nearly 25% of the workforce in 2020. And while they are the first generation of mobile natives, Gen Z grew up in a recession, and are now new members of the workforce as the world...
Join the Calabrio Innovation Center for a sneak peek into 3 new projects! From performance management and real-time speech analytics, to remote employee analytics, attendees will get a preview of these concepts and will be asked to share their ideas...
For years we’ve heard claims about how AI, omnichannel, and personalization would ‘transform our customer experience’ and improve the bottom line. So why are our collective brand experiences still so fragmented, unintelligent, and robotic? CCaaS 3.0 represents a seismic...
For many businesses, the contact center is a strategic connection point for customers. But with the daily pressure to satisfy increasing customer expectations, it can be a challenge to keep contact center people and processes aligned with business objectives. To...
When it comes to staffing and forecasting, one thing is clear. It's all about the quality and granularity of the data. However, ticket-centered data that is siloed by different channels continues to make staffing decisions harder to predict. Calabrio...
A smooth implementation is essential to securing a positive, long-term relationship between vendor and customer. Join Workforce Management Consultant Laura Lukic as she walks through the implementation components that are critical for a business user to be familiar with, including...
Join Customer Support Engineer Vinny Pilato and Technical Implementation Support Engineer Marsha Bemboom as they walk attendees through what happens when a customer submits a ticket to Calabrio Support Services. Attendees will get a thorough understanding of the process and...
Calabrio 9.5 customers, join this session as Product Marketing Manager Terri Kocon shares the features and improvements available to you in Calabrio ONE Cloud, including an all-new user interface, highly personalized dashboards, embedded analytics and a redesigned media player. Now...
Calabrio 9.5 on-prem is reaching end of life, so it’s time to determine how to move forward. Join Implementation Engineering Manager Justin Wilson as he makes the case for why now is the time to move to the Calabrio ONE...
Maintaining a complex software system like Calabrio ONE is easy when you have the tools to get the job done. In this presentation, Support Services Engineer Corey Peoples will cover the basic tools that Calabrio Support uses to look for...
Don’t let your contact center get stuck in the past. Cisco’s new Webex Workforce Optimization provides your supervisors with the must-have data and tools to manage team performance and deliver exceptional customer experiences. Learn about the benefits and seamless path...
Whether you’re helping customers navigate order status or complete a financial transaction, self-service options can often feel more like fragmented conversations than engaging interactions that empower the customer. Self service can be transformed, offering a more intelligent approach to...
