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Embrace the Evolved World of Work


The contact center has changed forever. Explore these sessions and learn how to survive and thrive today and beyond. The track covers today’s most pressing topics: remote work and virtual contact centers, digital channels, virtual collaboration, knowledge sharing and training, and actionable intelligence (hint: it’s no longer optional).

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Live Events
  • Webhelp Uses WFM to Power App Monitoring COVID Patients

    Companies around the world are rising to the challenges posed by COVID-19. In France, Webhelp, a leading global business process outsourcer with more than 62,000 employees in 40 countries including USA, was tapped to provide the scheduling and forecasting...

    • Considering a Move to the Cloud? Keep These Tips In Mind

      With the rapid changes contact centers are experiencing in 2020, many on-prem customers are considering whether now is the time to make the switch. Join Vice President of Professional Services Dena Balabas and Product Marketing Manager Terri Kocon for a...

      • Evaluating Contact Center Performance During Rapid Change

        In the first six months of 2020, simply having an up and running contact center felt like a massive achievement. We strive for best-in-class contact centers, but what does that mean during a time of unprecedented uncertainty and change? Are...

        • How to Lead in the Evolving World of Work

          Earlier this year, we investigated how the pandemic shifted customer and employee expectations. Today, several months later, we now see how contact centers have embraced the new world of work. The work isn’t finished, though. Contact center managers need to...