Join us for sessions that introduce the new innovations in Calabrio ONE, including the eagerly anticipated uniting of Calabrio ONE and Calabrio Teleopti WFM. Your new solution will transform how you schedule, forecast change and manage your agents. Attend this track for the information you need on how and when you’ll get your hands on this exciting new WEM suite!
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Explore the future of WFM with Vice President of Product Management & Product Marketing Magnus Geverts. Learn how workforce management is evolving to address the acute challenges of today while also helping organizations navigate the evolved workforce needs of the...
A key pillar of Calabrio’s next-generation WFM solution is ease of use. Join Product Owner Anders Forsberg to learn how WFM users can edit schedules easily using drag and drop and various bulk actions whilst keeping a close eye on...
Join Product Owner Robert Bergman and WFM Evangelist Dave Hoekstra to learn about the latest WFM enhancements for employee engagement. Robert and Dave will walk through how agent tools can be used to empower employees, while still managing staffing gaps...
Join Product Owner Tereza Ablad as she walks through the new Meetings feature, which allows WFM users to schedule recurring meetings (1:1, team-meetings) automatically without disrupting service levels. Learn what functionality will be available at the initial release and what...
Join Product Manager Tomas Taesler as he shares the latest employee empowerment, intelligent automation and AI-driven predictive analytics features in the Calabrio Workforce Management roadmap.
