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Live Events
  • Product Update: The Latest in Calabrio WFM

    Catch up on what you may have missed! Check out this session as Product Marketing Manager David Bunch and Product Knowledge Manager Alex Wareham review the key Calabrio workforce management features added in 2020 and discuss how they can immediately...

    • Product Update: The Latest in Calabrio Teleopti WFM

      What’s new in Calabrio Teleopti WFM? Join this breakout session with Product Marketing Management David Bunch and WFM Evangelist Dave Hoekstra for a review of the key features added to Calabrio Teleopti WFM in 2020 and how they can immediately...

      • What’s in Store on Day Two

        Calabrio International SVP Olle Düring will kick off day two of Calabrio Customer Connect with a preview of the day’s valuable content and a reminder of all the resources available to you during and beyond the C3 event. Add this...

        • Fireside Chat: Award-Winning Analytics Success Stories

          Join Director of Product Marketing Brad Snedeker as he sits down with the three companies named as finalists in Calabrio’s 2020 Analytics competition. Our panelists from Thomson Reuters, Idaho Central Credit Union and Bluegrass Cellular will discuss how they were...

          • That’s a Wrap! See you in 2021

            We’ll reflect on our very first virtual C3, give away a few more prizes and look ahead to our event in 2021. Add this session to your agenda and you'll receive a calendar invitation.

            • Getting Started with Calabrio Analytics

              Join Contact Center Analytics Consultant Mark Fagus for a jump start on how to begin with Calabrio Analytics. Attendees will get an overview of the difference between speech, desktop and text analytics, the best types of Analytics projects to begin...

              • Meet the Product Owners! Manage and Monitor Teams with Meetings

                Join Product Owner Tereza Ablad as she walks through the new Meetings feature, which allows WFM users to schedule recurring meetings (1:1, team-meetings) automatically without disrupting service levels. Learn what functionality will be available at the initial release and what...

                • The Beginner's Guide to QM

                  Are you new to quality management and unsure where to begin? Contact Center Analytics Consultant Mark Fagus will walk you through best practices for modern quality management, including how to create innovative forms, how to select calls to evaluate while...

                  • Supercharge Your Evaluation Forms

                    Has it been ages since you took a look at the forms you’re using to evaluate calls? Do the questions, written long ago, no longer align with company goals? Join Contact Center Analytics Consultant Doug Zimmerman has he walks you...

                    • Keynotes

                      Attend our Calabrio Customer Connect keynote sessions for insights and updates from company leaders, get up-to-speed on trends from industry insiders and hear stories from the contact center trenches as we shine the spotlight on innovators in our industry....

                      • Waterfield Technologies

                        At Waterfield Technologies we are passionate about helping our clients transform legacy contact center technologies into modern digital powerhouses. Our suite of software and services offerings simplify old, complex integrations with innovative cloud technologies, creating satisfying experiences and unleashing...

                        • Watch Me Build: A Speech Analytics Report in Data Explorer

                          Watch Senior Business Intelligence Consultant Mary Moilanen build an analytics phrase hits report! You'll learn the basics of navigating Data Explorer, then follow along as Mary builds a report showing the number of hits by phrase for Speech Analytics. You'll...

                          • How Generation Z Employees Will Save the World

                            Generation Z already makes up nearly 25% of the workforce in 2020. And while they are the first generation of mobile natives, Gen Z grew up in a recession, and are now new members of the workforce as the world...

                            • More Than Ever, Engage & Evaluate Agents

                              With many agents working from home, monitoring and elevating agent interactions is essential. It’s time to brush up on the principles of what makes for a great quality management program, dig into best practices around evaluation forms and learn...

                              • Evaluating Contact Center Performance During Rapid Change

                                In the first six months of 2020, simply having an up and running contact center felt like a massive achievement. We strive for best-in-class contact centers, but what does that mean during a time of unprecedented uncertainty and change? Are...

                                • Dive Into Advanced Transcription Searches

                                  Ready to go deeper with your transcription searches? Join Senior Customer Implementation Consultant Robin Butterfield as she demonstrates how you can utilize advanced transcription searches to quickly find and lend greater context to your most relevant customer interactions. Attendees will...

                                  • Scoring More Calls With the Team You Already Have

                                    Quality managers are continually faced with the problem of how to select the right amount of the right calls to score. Do the calls selected actually indicate how an agent is performing? What is the ideal number of calls to...

                                    • The ROI of WFM

                                      Your contact center is running smoothly, but do you ever wonder if you’re running the center in the most efficient way possible? Have part-time employees and custom schedules become unsustainable? In this session, presented by WFM Consultant Joe Presutti, you’ll...

                                      • The Back Office: Empowering an Unmanaged Workforce

                                        Are you striving to create sustainable operational excellence by addressing back office operational challenges? In this breakout session, presented by Calabrio Principal Strategic Consultant Mauricio Campos, you’ll learn how you can use Calabrio to identify opportunities to contribute to the...

                                        • Experience the New Calabrio ONE...it's here!

                                          Join us for sessions that introduce the new innovations in Calabrio ONE, including the eagerly anticipated uniting of Calabrio ONE and Calabrio Teleopti WFM. Your new solution will transform how you schedule, forecast change and manage your agents. Attend...