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  • ConvergeOne

    Founded in 1993, ConvergeOne is a leading global IT services provider of cloud collaboration and customer experience solutions. Over 13,000 customers trust ConvergeOne. Our portfolio includes all aspects of Collaboration, Customer Experience, Contact Center, and WFO with a full...

    • Getting Started with Calabrio Data Explorer

      With Data Explorer, you can create highly customized or ad hoc reports, working with everyday business terms you understand. In this session, presented by Product Line Manager Craig Todd, you'll see the basic functionality of Data Explorer and learn how...

      • Enable Today's WFH + Office Workforce

        Managing and empowering your workforce in 2020 has proved to be more challenging than anyone expected. Check out sessions designed to help you schedule and forecast during times of uncertainty, better understand shrinkage and learn the newest product innovations...

        • The Beginner's Guide to WFM

          Are you completely new to workforce management? Or do you have experience with WFM but are looking for a reinforcement on the fundamentals? Get back to basics with WFM consultant Jill Hensel as she provides a walkthrough of key WFM...

          • Kustomer

            Kustomer is the first-of-its-kind customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer helps brands quickly resolve conversations on all digital channels by automating 40% of interactions via self-service,...

            • Long Hold Times? A Call Study May Be The Answer

              Check out this session whether your contact center is plagued by long hold times or whether you suspect a particular agent type (newbies?) are struggling in this area. Join Senior Consultant Robin Butterfield as she walks attendees through how a...

              • CCaaS 3.0: Unlearning Cloud Contact Center for Modern CX

                For years we’ve heard claims about how AI, omnichannel, and personalization would ‘transform our customer experience’ and improve the bottom line. So why are our collective brand experiences still so fragmented, unintelligent, and robotic? CCaaS 3.0 represents a seismic...

                • Spot Agent Slowdowns with Desktop Analytics

                  Now, more than ever, staying connected to agents and their reality while working from home is critical. Are they struggling with certain processes? Is there an application slowing them down? With Calabrio Desktop Analytics, you can dig into insights that...

                  • A Sneak Peek into the Calabrio Innovation Center Labs

                    Join the Calabrio Innovation Center for a sneak peek into 3 new projects! From performance management and real-time speech analytics, to remote employee analytics, attendees will get a preview of these concepts and will be asked to share their ideas...

                    • Achieving a Complete View of Agent Performance

                      Performance management in your contact center revolves around both your employees and your customers. Do you have a full view into the performance of your agents? Are you able to provide meaningful feedback on a regular basis to your home-based...

                      • I Submitted a Ticket. What Happens Next?

                        Join Customer Support Engineer Vinny Pilato and Technical Implementation Support Engineer Marsha Bemboom as they walk attendees through what happens when a customer submits a ticket to Calabrio Support Services. Attendees will get a thorough understanding of the process and...

                        • From Kickoff to Uplift: The Path to a Successful Implementation

                          A smooth implementation is essential to securing a positive, long-term relationship between vendor and customer. Join Workforce Management Consultant Laura Lukic as she walks through the implementation components that are critical for a business user to be familiar with, including...